Returns & Exchanges
At RĂșngne, we want to ensure you have the best gear for your next climb. If you are not completely satisfied with your purchase, you can return or exchange your items within 30 days of delivery.
Return Process
- 1.Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
- 2.Prepare the Package
Place the items in their original packaging with all tags attached. Ensure the gear is unworn and in its original condition.
- 3.Label and Ship
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
- 4.Quality Check and Refund
Once our warehouse receives and inspects your return, we will process your refund or ship your exchange within 5-7 business days.